|
The
time was, when agencies were uniquely qualified to assess the their
client's competitive advantages and formulate strategies that helped
clients dimentionalize those advantages to a significant cross-section
of prospects and customers.
As
a result of being considered a trusted advisor to said clients,
advertising agencies had the ability to perceive significant positioning
opportunities, long before they become evident to the industry in
general. To many, the top issue facing advertising agency management
today is the clear communication to the client AND to their own
organizations of exactly what business they are in.
And
why that business is mission-critical to the marketplace and its
complex matrix of key decision makers. That may sound like a mouthful,
but complex times require complex thinking.
So,
what is the business we find ourselves is in these days?
Scott
Donaton, editor of 'Advertising Age, put it very succinctly this
week when he wrote "Marketers don't want partners. They want ideas.
They want results. They want creative solutions to business challenges.
"

At
the 51st annual convention of the American Research Foundation it
was painfully evident that marketers were realizing the critical
need to shift from chasing consumers with rational reasons for buying
a product to enticing them with emotional reasons. In otherwords,
the more fundamental issue than the need for different media to
reach consumers, has become the need to find ways to get consumers
to respond to advertising that taps into something that means something
to them. Or, "What can I say to my customer that means something
to them, since it obviously isn't the fact that my product now has
XRC90?"
Providing
the answer to that question is the business we're in. the only business
we're in. The American Research Foundation also presented the results
of a survey on receptivity to marketing, updating one he conducted
last year. That survey, presented at the 2004 management conference
of the American Association of Advertising Agencies, generated considerable
discussion on its findings that negative consumer perceptions of
advertising had significantly increased, making the tasks of advertisers
and agencies considerably harder.
This
year's survey reported that 56 percent of survey respondents said
they avoided buying products that overwhelmed them with advertising,
up slightly from the 54 percent who said so in the 2004 survey.
And 69 percent said they were interested in ways to block, skip
or opt out of being exposed to advertising, the same percentage
as in the survey last year.
J. Walker Smith, president at Yankelovich Partners, the market research
company that has conducted the survey stated that negative consumer
attitudes toward advertising "remain the single biggest barrier
to improving return on investment for marketing spending. "Until
we get better at engaging consumers," he added, "they're going to
continue to push back and resist what advertisers are trying to
deliver to them."
The
$250 billion domestic ad market is entering a crisis period of biblical
proportions. Consider the painful facts:
According
to Nielsen, network TV audience has eroded an average of 2% a year
for a decade, although in the same period the U.S. population increased
by 30 million. The cost of reaching 1,000 households in prime time
has jumped from $7.64 in 1994 to $19.85 in 2004. U.S. household
broadband penetration has gone from 8% in March 2000 to an estimated
56% in March of this year, according to Nielsen/NetRatings.
A
2000 Veronis Suhler Stevenson survey showed that Americans devoted
an average of 866 hours to broadcast TV annually and 107 to the
Internet, a ratio of 8:1. The projection for 2005 had the TV/Internet
ratio at 785 hours to 200, or just under 4:1.
Five
percent of U.S. homes are equipped with TiVo or other digital video
recorders, and not only does time-shifting of favorite programs
render network schedules irrelevant, 70% of DVR users skip past
TV commercials.
These
statistics indicate the need for revolutionary as opposed to evolutionary
innovations in the substance and infrastructure of the advertising,
media and brand marketing activities of the global enterprise. If
our business is not about starting this revolution, we will be finding
ourselves out of business, before too much more time rolls around.
Stay
tuned.
.
|