What's That Noise In The Basement?

Don't worry. It's just someone a lot smarter than you or I rooting around in the wires down there to determine whether or not the people who live in your zip code, on your block in your condo complex on your floor are reliable enough to be afforded a preferred rate on their credit card, mortgage loan, health care insurance, travel plan, employee benefits, etc., etc.,etc. Behavioral Targeting is one of the fastest growing areas of web analytics and about as far opposite of Seinfeld and Gates talking smack at Shoe Circus as you can get in the advertising business.

The newest forms of behavioral targeting involves placing gear called "deep-packet inspection boxes" inside an Internet provider's network of pipes and wires. Instead of observing only a select number of Web sites, these boxes made by companies like NebuAd and FrontPorch can track all of the sites you visit, and deliver far more detailed information to potential advertisers or anybody else for that matter. This emerging technology should raise certain privacy issues once you know about it. While you've been browsing the Internet, the Internet has been browsing you.

Your Internet-service provider often knows other information about you, such as your name, your location, your age, and your income ranges, which can be very valuable to potential advertisers, especially when combined with your Web browsing habits. "Some of these [Internet equipment] guys are traveling in dangerous territory," says Emily Riley, an advertising analyst with Jupiter Research. "Should one company have all of that data in one place? It's a little troubling."

Privacy advocates keep saying transparency is key. "Consumers need to know exactly what is going on and they need to know it at all times," says John Palfrey, executive director of the Berkman Center for the Internet and Society at Harvard University. "Today they say they are using consumer information for ads, but it could be something completely different tomorrow. The ISPs and the companies they are working with need to share as much information as possible."

The use of the new networking gear to observe online behavior -- while currently nascent -- is growing. Zachary Britton, FrontPorch's chief executive, told WSJ that his company's advertising business generated $15 million in the first nine months of the year, up 187% from the year-earlier period. The company has signed up 202 new customers for its deep packet inspection boxes this year.

Meanwhile, NebuAd is expecting revenue of $100 million in 2008 based on sales of its advertising equipment. NebuAd Chief Executive Bob Dykes says the company has signed up more than 30 new customers, mostly Internet access providers, since it started.

For CenturyTel, the new business has already turned into a healthy sideline. The company estimates it will see a 5% to 10% boost in average revenue per user for its high-speed Internet business, with extra revenue totaling around $2 million a quarter. "We need new revenue streams to survive," says Chris Mangum, vice president of strategic planning of CenturyTel, which notifies its consumers of the behavioral targeting in an online fact sheet and allows them to opt out.

Of course your ISP isn't the only one sniffing around in your underwear drawer. It seems Adobe and Apple are feeding information from their product users to analytics titan Omniture to determine what aspects of their software are being most used by their customers (and to detect who might be running pirated versions of said software.)

Yahoo, MSN and AOL are doing behavioral targeting. Google, even if they are denying it, is already targeting you. Certainly Google is watching your behavior over many sessions, so after a while they notice many search queries that bring up your ads, and they notice you don't click, so they stop showing ads you appear not to be interested in. This is pretty sophisticated stuff, but it's going to become even more invasive as time goes on. Apparently Google can remember what "You like."

Behavioral Targeting targets website visitors based on their past on-site behavior. Past behavior could range from the very first action a visitor took on the site to the most recent action that a user took in their latest session. All these actions are tracked via web analytics data. Web analytics provides the intelligence for behavioral targeting and web analytics is what measures behavioral targeting success.

Behavioral Targeting cannot exist in isolation according to BT guru Anil Batra. According to Mr. Batra, "Web Analytics provides insight into visitors' behavior. But insights are only as good as the actions that come out of them. Behavioral Targeting is one of the (better) ways to make those insights actionable. Marketer segment visitors based on the insights provides by a web analytics data and on the business goals. These segments of visitors can then be to target customer with the right Ad/Message/Content/Product (Behavioral Targeting)".

As we get deeper and deeper into the development cycles of NeoAdNet 1.0 at IAPIA, I am learning more and more about these undercover sciences that are changing the landscape of advertising. Every day something new comes into play.

For those of you who are happy sitting back on your Clio Awards and swilling down your Martinis, I sincerely wish you the best of luck with that. But for those who intend to stick around for awhile, I defiantly suggest you get off your ass and go down to the basement with your flashlight and have a look around.

Think About It.

Comment on this story on the new MadAve blog

 

 

 

 

 

 

 



 

WEDNESDAY
October 14, 2008
ISSUE 217

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The Journey
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The Death of
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The Boy Who
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Too Busy for
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The Rise and
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The Battle for
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Happy Birthday
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The City that
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The True Cool

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The Creeping
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The Four Great
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The One True
Thing

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The Lost Art of
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Dare To Be
Great: The Mad
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Boomers
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Advertising
Immunity. Can
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Breathing New
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American
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